Customer Support Executive

About the role

This is a communication and outreach-focused role combining customer support with nutritionist outreach and affiliate onboarding. You will connect with nutritionists, explain Briyo's affiliation program, follow up with potential partners, and support customers with their queries.

The ideal candidate is confident on calls, comfortable with follow-ups and targets, and able to build positive relationships with both customers and nutrition professionals.

A nutrition qualification is not required.

What you will do

Nutritionist Outreach & Cold Calling

• Identify and contact nutritionists through outbound calls and other appropriate channels.
• Explain Briyo's affiliation program clearly and encourage relevant nutritionists to join.
• Conduct follow-ups with interested nutritionists and move them through the onboarding process.
• Maintain accurate records of outreach, conversations, and follow-ups.
• Work toward daily and monthly outreach targets.

Affiliate Onboarding

• Guide interested nutritionists through the affiliation process.
• Explain program requirements, benefits, and processes.
• Follow up with potential affiliates until onboarding is completed.
• Maintain accurate onboarding records.
• Build positive, long-term relationships with affiliates.

Lead Generation & Follow-up

• Identify and qualify relevant leads.
• Follow up with prospects through calls, WhatsApp, or other approved channels.
• Re-engage inactive or previously contacted prospects.
• Maintain accurate CRM and lead records.
• Ensure follow-ups are completed on time.

Customer Support

• Respond to customer queries through the website, phone, WhatsApp, and other approved channels.
• Help customers understand Briyo products and processes.
• Resolve basic customer issues efficiently.
• Escalate technical, medical, or complex queries to the appropriate team.
• Maintain a friendly and professional tone in every interaction.

Reporting & Performance Tracking

• Track calls, contacts, leads, follow-ups, and affiliate onboardings.
• Maintain accurate daily activity records.
• Share relevant updates and performance information with the team.
• Work consistently toward agreed targets and KPIs.

What we are looking for

• Excellent verbal and written communication skills.
• Confidence and clarity when speaking on the phone.
• Ability to handle outbound and cold calls professionally.
• Strong persuasion and relationship-building skills.
• Good listening skills and ability to understand customer and partner needs.
• Strong follow-up discipline.
• Ability to explain products, processes, and programs clearly.
• Customer-focused and professional approach.
• Comfortable working with targets and KPIs.
• Basic computer skills and familiarity with CRM/data-entry workflows.
• Strong organisation and record-keeping skills.
• Positive, energetic, and persistent approach.

Qualification

• No nutrition certification or nutrition degree is required.
• Bachelor's degree or equivalent qualification is preferred.
• Prior experience in telecalling, inside sales, customer support, business development, lead generation, or relationship management is preferred.
• Freshers with excellent communication skills and confidence on calls are welcome to apply.

Nice to have

• Experience working in customer support, telecalling, inside sales, business development, or affiliate/partner onboarding.
• Familiarity with WhatsApp, CRM, or customer-support tools.
• Experience in a D2C, e-commerce, health, wellness, or nutrition-related environment.